[Shacs] php debugger, eval extension request

Fri Jul 14 09:39:55 CDT 2006

Here's an amusing little communication I thought I'd share.  A few funny
things about the interaction to me, but before I list them off, I should
say I'm still really impressed by the software and am still likely to
get it:
- the flash demo (http://shop.nusphere.com/customer/flash.php?type=3).
Seriously: click it and watch it-- the guy's style is just funny,
especially with his Russian accent and when the music kicks in.
- who makes IDE software with only a 14 day trial?  FOURTEEN days?
Surely they can't be taken seriously in the enterprise...
- oh but they can: in fact my request to extend my eval license b/c I
ran out of time was denied and justified so elloquently by, I hate this,
the company saying how according to their studies, a 3 day trial period
typically suffices to get a commitment to purchase (so the extra 11 days
are just gravy, I guess)
- my 14 day trial lapsed in large part b/c I was struggling with an
initial import of an atypical web site to test with-- I burned too much
time on support trying to fix my issue with the interface :D

But all joking aside, I think PHPEd is a great product on initial eval.
Ok. We can bring back the joking again.

Happy Friday!
-bronius

---------- Forwarded message ----------
> From: gitmans at nusphere.com
> To: "Bronius Motekaitis" <bmotekaitis at co.brazos.tx.us>
> Date: Thu, 13 Jul 2006 16:07:43 -0500 (CDT)
> Subject: Re: Other
> Dear Bronius,
> We understand the problem and your concerns, however,
> unfortunately at present time we don't have a capability to extend the
> eval period. The reason is that the trial version has a sophisticated
> protection system, which is hard coded to 14 days of evaluation.
> We setup the trial period to be 14 days based on careful consideration and
> the study of the data collected from literally thousands of our evaluators
> and other users. Our data demonstrates clearly that the once PhpED has
> proved itself in the first 3 days, it meets the entire set of the
> expectations that the user might have of the IDE.
> We understand and fully share your concern about debugging. However we
> think that these two flash demos should be able to show the features and
> capabilities of the debugger - there are no tricks, these are live
> recording by our product manager:
> http://shop.nusphere.com/customer/flash.php?type=1 - overview of the
> debugger
>
> http://shop.nusphere.com/customer/flash.php?type=3 - remote debugging
> intro
>
> I sincerely hope that this can help you to make a decision. Please don't
> hesitate to email us if you have any questions.
> Best Regards,
> Sergey.
>
> > Sergey-
> > Thanks for your reply.  I agree, from firsthand experience, that you
> > provide a very active support.  Also, I have no question about the
> > quality of the product-- it rocks.  There are little kinks (mysql) which
> > I trust we can work through together-- thanks for the invitation to
> > pound you with support inquiries  ;)  The only real question I have is
> > will the product increase my effectiveness as a developer with the
> > specific work I do, and that question can only really be answered by
> > continued trial of the product.
> >
> > Is it the expiration of the trial that prevents me from using the Run
> > menu items?  Would uninstallation, a little guided registry tidying, and
> > reinstallation allow another trial?
> >
> > This purchase would be made by a government entity-- what this
> > translates to is that it is prohibitive to round up funds for a single
> > purchase that technically a trial.  If it is just completely impossible
> > to extend or be issued a new trial, I will continue evaluating other
> > products on the premise that I just want to experience PHP debugging in
> > general.  I already believe in phpEd, that it provides the cleanest,
> > smoothest IDE-- I just have to witness debugging.  I wasted too much
> > trial period time struggling with sFTP (see Dmitri) and then go
> > sidetracked with another project.
> >
> > thanks, cheers
> > -bronius
> >
> > Bronius Motekaitis
> > Webmaster
> > Brazos County
> > bmotekaitis at co.brazos.tx.us
> > 979.361.4687
> >
> >
> >
> > gitmans at nusphere.com wrote:
> >
> >>Dear Bronius,
> >>Unfortunatelly extending of the eval period is currently not possible
> due
> >>to the technical difficulties. However, your business is very important
> >> to
> >>us and we would very much like to be able to provide you with PhpED. We
> >> do
> >>offer a 30 days money back guarantee if you are not satisfied with the
> >>product.
> >>I beleive with that guarantee in place and our tech support, which is
> >>really unmatched by any competition, you can be comfortable with making
> >>the purchase.
> >>As far as MySQL db client not working for you, please don't hesitate to
> >>submit a problem report to the support - we will look into that right
> >>away. Please provide as much information as possible - starting with the
> >>screen shot of the db account settings and the error messages that you
> >> are
> >>receiving. One common problem is using MySQL version 4.x and higher - we
> >>have the post on Forum explaining how to make that work. The problem is
> >> in
> >>MySQL licensing preventing us from distribution of the right client
> >>library. It is not a big deal however, because you can easily download
> >> the
> >>required dll from MySQl's website.
> >>I do hope that you will join the community of PhpED users - it is fun
> and
> >>exciting bunch!
> >>Best regards,
> >>Sergey - Nusphere sales team
> >>
> >>
> >>
> >>>Guest:
> >>>E-Mail: bmotekaitis at co.brazos.tx.us
> >>>Support level: Not Found
> >>>
> >>>First Name: bronius
> >>>Last Name: motekaitis
> >>>Company: brazos county
> >>>Phone: 979-361-4687
> >>>
> >>>Message:
> >>>My 14 days have quickly disappeared in the midst of
> >>>a flurry of other, unanticipated work.  Could you
> >>>please help me extend the eval so I can fully
> >>>test-drive PHPEd?
> >>>
> >>>So far: I've enjoyed the editor with its more common
> >>>features, but I especially enjoy how cleanly
> >>>everything ties together!  So the IDE interface
> >>>itself is great, but I've only just gotten to
> >>>install the server debugger so's and haven't gotten
> >>>to give them a  whirl yet-- a definite selling point.
> >>>
> >>>Other things: Dmitri was very responsive in working
> >>>with my to get my sFTP issue squared away.. I think
> >>>there's a patch lurking on the horizon I'm anxious
> >>>to try out.  Also, my mySQL db viewer is still
> >>>giving me much heart-ache to set up.  I've got mySQL
> >>>CC running in the bg, but I'd really like to see
> >>>what the integrated mySQL db viewer can do for me.
> >>>
> >>>thanks
> >>>-bronius
> >>>
> >>>
> >>>
> >>>
> >>>
> >
>
>
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