Hi Matthew,
 
Good day! We checked back on this and notice that the expo printer is set to Static IP. Should this be the correct set-up, please reach out to the Campus IT to make sure that the IP is set to active on the network. Also, the dink printer is not pulling an IP so this have to do something on the network side as well.

Great! This mean that your Expo1 printer is working as this is also showing online on our end. However, For the Drinks and Shakes printer, this will need to update the DNS. If your campus use a specific DNS then it will need to add this to your printer. Attaching here the link on how to update your printer DNS https://grubhubforcampusguides.zendesk.com/hc/en-us/articles/4411873779092-Updating-Printer-DNS.
Kindly have your campus IT also to check the ports for this KDSs if it is connected properly.
 

It did

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

PLEASE PRINT RESPONSIBLY

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Could you please confirm if the expo1 printer received the test print that I have sent.
Thank you!

Here’s a picture of the configuration pages for all 3 printers. In addition the drinks and expo 1 KDS are doing this [image1.jpeg]
[image0.jpeg]
Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality
Sam Houston State University, Lowman Student Center,1802 Ave. I, Huntsville, TX 77340<x-apple-data-detectors://0/0>
P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality<https://www.instagram.com/shsuhospitality/> Facebook: SHSU Hospitality<https://www.facebook.com/SHSUHospitality>

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.
PLEASE PRINT RESPONSIBLY

On Aug 15, 2025, at 5:39 PM, Support <onsitesupport@grubhub.com> wrote:


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For the Expo1 printer, I am seeing here that this is currently online and I have sent a test print to the device. Could you please print a configuration page for the drink printer (00:11:62:42:6e:4b) as this is also offline aside from the shake printer.
 
Thank you!

Hi Matthew,
 
Have you tried using different cords or cables for both KDS? and kindly manually reboot the device following the steps below:

·        If you’ve confirmed cables are secured and you’re in the correct view, you’ll want to reset your KDS

·        Resetting KDS: Press and hold the power button on the PC box until the screen goes black > Wait 5 seconds > Press and hold the power button again to turn on the device

 
For both printer, Kindly have your IT to check the DNS connection as they are new and they need to update this one.
 

Hi Matthew,
 
Thank you for raising the concern about the Shakes and Expo 1 printer that is not working. We will be working on this to get it fixed immediately. 
 
As update will be sent as soon as it done.
 
Thank you and have a great one. 

Update,

I see the Fry KDS is good now

As for the drinks KDS I have completed a power cycle as you requested, and it will not work

As for Expo 1 KDS I have completed a power cycle as you requested, and it will not work

I have attached the configuration pages for Shakes and Expo 1 printer. They both don’t work

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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Thank you for your patience Matthew. I have already made some adjustments on our end as well as adding the new printers to CFA shop. Kindly print a configuration page for the "Drinks" and "Shakes" printer to reset the device. For the "Drink" printer it will need to update the DNS and that you will be needing the help of your campus IT.
Could you please try to reconnect the network for the Drinks and Expo KDS.

Hi Matthew,
 
I apologize for the late response. We are still working on this and will let you know once we have already done troubleshooting all the devices. 
Thank you!

Any updates?

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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Hi Matthew,
 
Thanks for providing the information that we needed. We will now work on this and update you once it has been completed or if we have further inquiries. 

Here is a list of the MAC address’s

Chick-fil-A Sticky Printer for Drinks 001162426e4b (THIS IS NEW)

Chick-fil-A Chrome box for Drinks LMAC 0001808b8ebc WMAC: a81d1695c8a3

Chick-fil-A Expo KDS LMAC 0001808b7ce2 WMAC: a81d168ee155

Chick-fil-A Shakes Sticky printer 0011620d8d2a (THIS IS NEW)

Chick-fil-A Frys KDS MAC 105fad835e14 SN: pf51dyfl (THIS IS NEW)

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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Hi Matthew,
 
Thank you for reaching out. To diagnose the issue further, Could you please provide us the Serial Number for the Fry KDS as it's not yet added on our system as well as the mac address for the sticky printers.
 
Thank you!

The technicians did an outstanding job getting us set back up. I especially appreciated Marcus as he went above and beyond.

However, the following are still not communicating with the network

1. Fry KDS Monitor (Chromebox & bump bar)
2. Beverages KDS and new sticky printer
3. Shakes Chromebox is connected but the newly installed sticky printer is not
4. Expo 1 KDS

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: Kevin Peraza <kperaza@grubhub.com>
Sent: Monday, August 11, 2025 12:57 PM
To: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Subject: Re: Sam Houston State University - Chick-fil-a Hardware Request

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Hello Matthew,

I received a message from the project manager at Insight letting me know that the tech was told to reschedule due to construction. He gave me a new date of 8/13.

I just wanted to confirm this information with you.

Thank you,

On Thu, Aug 7, 2025 at 12:37 PM McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com> wrote:

They will need to park at the Sam Hoston Parking Garage 1730 Ave I, Huntsville, TX 77340. We are in the building (Lowman Student Center) just south of the parking garage. There is a catwalk over on the 2nd floor that will take you to the center of the building. Chick-fil-A is one floor down on the 1st floor. Please feel free to give them my cell number 832-971-6917.

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: Kevin Peraza <kperaza@grubhub.com>
Sent: Thursday, August 7, 2025 1:06 PM
To: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: Re: Sam Houston State University - Chick-fil-a Hardware Request

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Of course! Let me know if you have any other questions or concerns.

Thank you,

On Thu, Aug 7, 2025 at 9:57 AM McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com> wrote:

Thank you!

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: Kevin Peraza <kperaza@grubhub.com>
Sent: Thursday, August 7, 2025 11:22 AM
To: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: Re: Sam Houston State University - Chick-fil-a Hardware Request

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Hello Mathew,

We have 2 techs scheduled to arrive 8/11 around 8:30a.

1 - Assigned Technician: Joshua Oguntimehin

Technician Phone #: +1 (678) 499-6416

2 - Assigned Technician: Marcus Alexander

Technician Phone #: +1 (281) 770-3513

Please let me know if you have any questions.

Thank you,

On Thu, Aug 7, 2025 at 8:08 AM McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com> wrote:

Kevin, do you think you can get on the schedule for next week?

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: Kevin Peraza <kperaza@grubhub.com>
Sent: Thursday, July 31, 2025 11:29 AM
To: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: Re: Sam Houston State University - Chick-fil-a Hardware Request

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Hello Matthew,

Thanks for the heads up. I have informed the team responsible of booking techs about the need to reschedule.

I will give you an update once I hear back.

Thank you,

On Thu, Jul 31, 2025 at 8:37 AM McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com> wrote:

Kevin,

I regret to have to request this but construction is delayed by a week and need to know if you can ask your install team to arrive on the 11th or 12th? Please let me know.

Thanks,

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: Kevin Peraza <kperaza@grubhub.com>
Sent: Friday, July 25, 2025 3:35 AM
To: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: Re: Sam Houston State University - Chick-fil-a Hardware Request

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Hello Matthew,

Just wanted to let you know that the techs have been appointed to arrive 8/4 rather than 8/5. They are scheduled to show up at 10:30a CST.

Tech Details:

Joseph Compagnari

346-532-4430

jcjts22@gmail.com

Joshua Oguntimehin

1-678-499-6416

joguntim@gmail.com

Please let me know if you have any questions.

Thank you,

On Thu, Jul 17, 2025 at 4:55 PM Kevin Peraza <kperaza@grubhub.com> wrote:

Hello Matthew,

Yes I will connect with our partners at insight to ensure we get you an installer for 8/5.

Thank you,

On Tue, Jul 15, 2025 at 12:42 PM McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com> wrote:

Kevin,

I wanted to confirm you have an installer still in the pipeline for our Chick-fil-a install? Thanks,

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: McDonald, Matthew (CDS)
Sent: Thursday, May 29, 2025 3:26 PM
To: Kevin Peraza <kperaza@grubhub.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: RE: Sam Houston State University - Chick-fil-a Hardware Request

Kevin,

Please proceed with this order and include the entire bundle as you described.

As for the installation please plan for the week of August 4th arrive maybe the 4th or 5th .

Other than clearing of any data ports, IT@Sam will not be assisting with this job. So, the tech should come prepared to mount both the new and existing hardware and get connected to Grubhub.

Feel free to give my contact number and information to who every will be the contact from Insight.

Please let me know if you need anything else to move forward.

Thanks!

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: Kevin Peraza <kperaza@grubhub.com>
Sent: Wednesday, May 28, 2025 6:01 PM
To: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: Re: Sam Houston State University - Chick-fil-a Hardware Request

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Hey Matthew,

Yes, I had to double check on some of the items listed here as we do not carry monitors on their own. With that being said I'm attaching a quote of the available items. The 24" KDS monitor is the entire bundle (Monitor, chromebox, bump bar) not just a monitor.

Most campuses will source their own monitors. I can source/order it for you, but it'll just be ordered through amazon. Not sure if you prefer to order this yourself, but again, happy to order this for you.

As for a tech to install this, I just need some additional information as this tech will be provided via our partner, Insight.

What is the targeted install date?

Will you need this tech to mount any monitors, drill into walls/counters?

Please let me know if you have any questions.

Thank you,

On Wed, May 28, 2025 at 2:51 PM McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com> wrote:

Also, I failed to ask but we are going to need a tech from Grubhub to come to campus and install all of the peripherals in advance of the store opening.

Can you please confirm?

Thank you,

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: McDonald, Matthew (CDS)
Sent: Wednesday, May 28, 2025 4:16 PM
To: Kevin Peraza <kperaza@grubhub.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: RE: Sam Houston State University - Chick-fil-a Hardware Request

Kevin,

I want to confirm you have handled the order request below? Please let us know.

Thanks,

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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From: McDonald, Matthew (CDS)
Sent: Wednesday, May 14, 2025 4:59 PM
To: Kevin Peraza <kperaza@grubhub.com>
Cc: Christy Nichols <cnichols@grubhub.com>; Blackburn, Brad <Blackburn-Brad@Aramark.com>
Subject: Sam Houston State University - Chick-fil-a Hardware Request

Kevin,

Per the drawings POS Hardware Schedule I will need to order the following hardware.

1. 2 - Grubhub label printer (Sticky) (Item 182l)
2. 1-Monitor
3. 1-Counter mount pole (item 183c)
4. 2 - Grubhub wall mount KDS arm (Item 187a)
5. 1-Grubhub Fry KDS Monitor (Chromebox & bump bar) Item 187e

One other item to note is we do in fact have 4 customer-facing ordering kiosk and not 3 as noted in the schedule below.

it is actually 4

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917

Instagram: @SHSUHospitality (https://www.instagram.com/shsuhospitality/) Facebook: SHSU Hospitality (https://www.facebook.com/SHSUHospitality)

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

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--

Kevin Peraza

Client Success Associate

kperaza@grubhub.com | onsite.grubhub.com (http://onsite.grubhub.com/) | Schedule a meeting with me (https://calendar.app.google/Kea6WzfitQSbbAuN9)

--

Kevin Peraza

Client Success Associate

kperaza@grubhub.com | onsite.grubhub.com (http://onsite.grubhub.com/) | Schedule a meeting with me (https://calendar.app.google/Kea6WzfitQSbbAuN9)

--

Kevin Peraza

Client Success Associate

kperaza@grubhub.com | onsite.grubhub.com (http://onsite.grubhub.com/) | Schedule a meeting with me (https://calendar.app.google/Kea6WzfitQSbbAuN9)

--

Kevin Peraza

Client Success Associate

kperaza@grubhub.com | onsite.grubhub.com (http://onsite.grubhub.com/) | Schedule a meeting with me (https://calendar.app.google/Kea6WzfitQSbbAuN9)

--

Kevin Peraza

Client Success Associate

kperaza@grubhub.com | onsite.grubhub.com (http://onsite.grubhub.com/) | Schedule a meeting with me (https://calendar.app.google/Kea6WzfitQSbbAuN9)

--

Kevin Peraza

Client Success Associate

kperaza@grubhub.com | onsite.grubhub.com (http://onsite.grubhub.com/) | Schedule a meeting with me (https://calendar.app.google/Kea6WzfitQSbbAuN9)

--

Kevin Peraza

Client Success Associate

kperaza@grubhub.com | onsite.grubhub.com (http://onsite.grubhub.com/) | Schedule a meeting with me (https://calendar.app.google/Kea6WzfitQSbbAuN9)