Looking at the logs I can see on the SHSU server, I can't really see any noticeable period of outage, biggest gap I could find in transaction flow was like 12 seconds, which does not seem abnormal compared to periods earlier in the day.

Maybe the person working on the Wild Blue Sushi issue for you tapped something temporarily on their end that presented as this issue.

BRENT CAMPBELL

SR ERP ANALYST II

IT-Enterprise Services : Custom Software
Remote
brent.campbell@shsu.edu
(936) 294-3951
shsu.edu

From: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Sent: Monday, August 25, 2025 12:38 PM
To: Campbell, Brent <brent.campbell@shsu.edu>
Cc: Grubhub Status <grubhubstatus@shsu.edu>; Blackburn, Brad <Blackburn-Brad@Aramark.com>; Meyer, Matthew <meyer-matthew1@aramark.com>; Steely, Sydney <Steely-Sydney@aramark.com>; Oustifine, James <oustifine-james@aramark.com>; Pelican, Javonte <pelican-javonte@aramark.com>; Showalter II, Stephen <showalter@shsu.edu>; Osborne, Timothy <scooter@shsu.edu>; Soriano, Kasey <kasey.soriano@shsu.edu>
Subject: Re: Bearkat Server is Offline
 

CAUTION:The sender of this email is not from SHSU.
Any links or attachments may be dangerous. To report this email as suspicious, forward it to abuse@shsu.edu.

It’s back up now. It was brief

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center,1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917 

 

Instagram: @SHSUHospitality Facebook: SHSU Hospitality

 

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

PLEASE PRINT RESPONSIBLY

 


On Aug 25, 2025, at 12:31 PM, Campbell, Brent <brent.campbell@shsu.edu> wrote:



CAUTION: This email was sent from an external sender. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Investigating. Also looping in a few others.

BRENT CAMPBELL

SR ERP ANALYST II

IT-Enterprise Services : Custom Software
Remote
brent.campbell@shsu.edu
(936) 294-3951
shsu.edu

From: McDonald, Matthew (CDS) <McDonald-Matthew2@aramark.com>
Sent: Monday, August 25, 2025 12:28 PM
To: Grubhub Status <grubhubstatus@shsu.edu>
Cc: Campbell, Brent <brent.campbell@shsu.edu>; Blackburn, Brad <Blackburn-Brad@Aramark.com>; Meyer, Matthew <meyer-matthew1@aramark.com>; Steely, Sydney <Steely-Sydney@aramark.com>; Oustifine, James <oustifine-james@aramark.com>; Pelican, Javonte <pelican-javonte@aramark.com>
Subject: Bearkat Server is Offline
 

CAUTION:The sender of this email is not from SHSU.
Any links or attachments may be dangerous. To report this email as suspicious, forward it to abuse@shsu.edu.

The Bearkat server is offline and we can’t accept payment

 

Matthew McDonald | Food Service Director | Aramark Collegiate Hospitality

Sam Houston State University, Lowman Student Center, 1802 Ave. I, Huntsville, TX 77340

P: 936.294.1931 M: 832.971.6917 

 

Instagram: @SHSUHospitality Facebook: SHSU Hospitality

 

Aramark. All rights reserved. This communication, including attachments, is for the exclusive use of addressee as directed by Aramark and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies.

PLEASE PRINT RESPONSIBLY